Our customerservice is: OpenedClosed More information about our Opening hours >

Shopping in Asia

Dear Customer,

azie

As you know we like to provide you with a variety of exclusive and special orchids. To make this happen we maintain many contacts with diverse growers spread throughout the whole world. Sometimes it is necessary that we go out and find these special species ourselves. This year we will be traveling just for you to Asia just for that purpose; to find the most beautiful and exclusive plants!

In December we will be visiting this gorgeous part of the world where we will be able to find the exclusive plants we are looking for.

We try to minimalize the consequences of this for you as a customer. However, as a small company we can unfortunately not escape the fact that for a small period of time we will not be able to process any orders nor open the greenhouse for visitors. We will do our very best to keep our shop opened for visitors throughout this period. We recommend to visit our webshop for further information in the months of December and January before paying us a visit.

Below you will find the most recent opening hours. Please mind: these opening hours are not set yet and may change. For this reason please check the opening hours on this page before visiting our shop.

Opening hours Customer Service

Because of the holidays our customer service will be limited available. Please consider a longer response time than usual.

Opening hours Shop *

Mon – Fri:        Closed

Saturday december 15:            Closed
Sunday december 16:               12.00 - 17.00

Saturday december 22:            9:00 - 17:00
Sunday december 23:               12.00 - 17.00

Saturday december 29:            Closed
Sunday december 30:               12.00 - 17.00

On January 5 and 6 our shop will be closed.

*Please note! These hours are not set yet and may be changed. For this reason we would like to advise you to check this page before paying a visit to our shop for the most recent opening hours.

Opening hours Greenhouse

Mon – Fri:        Closed
Saturday:            Closed
Sunday:               Closed

In the greenhouse we offer our botanical and most exclusive species. In case you are looking for specific plants we recommend to delay your visit until after the holidays. From January 12 in 2019 on our regular opening hours will be maintained again.

Shipment dates

During this period of time we maintain different shipment dates that may cause your package to experience a delay.

-         Orders placed on and paid before Sunday December 9th 23:59 will be shipped on the 10th or 11th of December and will not experience a delay.
-          Orders placed on and paid on or after December 10th will be shipped from January 7th on.

Because of the extra busy circumstances we will be experiencing your package may be shipped a little later than usual. We will however try our very best to ship your order as soon as possible in good condition. As soon as your package is sent you will receive a Track&Trace link with which you will be able to track your package.

We hope that we have informed you sufficiently regarding this period of time and of course hope for your understanding!

Team Claessen Orchids