ATTENTION! Due to COVID-19, it takes longer than usual to process orders and respond to emails. Apologies!

Our customerservice is: OpenedClosed More information about our Opening hours >

Information about December

Message posted: 31-10-2019

Dear Customer,

we would like to inform you about the adjusted opening hours and shipping dates around the holidays.

On Saturday the 21st of December our shop will be open for visitors, the nursery will be closed.
Both the shop and nursery will be closed on Saturday 28th of December.

Regarding the shipment of the orders we handle the following:
Orders placed and paid before Sunday the 8th of December 23:59 will be shipped within the next week.
Orders placed and paid after Sunday the 8th of December 23:59 will be processed again from the 6th of January on.

Unfortunately, we have to stop earlier with our shippings because the carrier has indicated that there is a high risk of delays with packages that will be sent after the 16th of December. We hope that if we stop shipping our packages earlier, unnecessary delays will not occur.

On the 6th of January we will start processing the orders again. We do our utmost to offer your order for shipment as quickly as possible. Unfortunately, we cannot predict how many orders there will be and we therefore ask you to take into account some delay.

We hope we have informed you on time with this note and hope for your understanding!

With kind regards,

Team Claessen Orchids