ATTENTION! Due to COVID-19, it takes longer than usual to process orders and respond to emails. Apologies!

Our customerservice is: OpenedClosed More information about our Opening hours >

Dear Customer,

PAY ATTENTION! We are currently dealing with delays!

Despite the effects of the pandemic on our small team, we do our utmost to process orders as quickly as possible. Unfortunately, delays are unavoidable.

Please carefully check your order details before completing it, as it is not possible to manually adjust your order afterwards.

If any particularities occur during the processing of your order, we will contact you about this.

We hope for your understanding and thank you in advance for your patience.

Please bear in mind that the chance of shipping delays is higher than usual.

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Safe payment

Claessen Orchids considers safety as one of the most important things. Because of this, orchidsshop.com as well as orchideeenkado.nl use a PSP (Payment Service Provider). After a strict selection the compacy Multisafepay came out as the best. Multisafepay guarantees a safe paying environment. The entire paying process takes place through a secured SSL connection. For more information about safe paying and Multisafepay, you can click here. 

Multisafepay manages all payment options offered on orchidsshop.com as well as orchideenkado.nl. The following payment options are available:

  • - iDeal
  • - MasterCard
  • - VISA
  • - Pre-pay by bank (manually)
  • - Paying cash to the postal service (only possible in the Netherlands)

 

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Customer service:
[email protected]claessenorchids.com

Leveroysedijk 3
6034 SW Nederweert-Eind