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Summer 2020: temporary shipping stop

Message posted: 06-07-2020

Dear visitors of our webshop,

Despite the changing weather in the Netherlands, summer is really in full swing! Just like in the summer of last year, Claessen takes a few weeks off. This will happen from July 27 until August 14. This means that we will temporarily not send packages from week 31.

Adjusted shipping dates

The following shipping dates will apply*:
- Orders placed and paid before or in week 29 (before Sunday 19 July 23:59h) will be shipped in week 30.
- Orders placed and paid in or after week 30 (from Monday 20 July 00:00h) will be sent from week 34.

Since we work with living plants, there may be some exceptions. For example:
- If a plant ordered by you turns out not to be suitable for shipment when processing the order, your order may be delayed. It is therefore possible that we cannot process your order before the shipping stop, even though you have placed and paid for it on time. We try to inform you as soon as possible.
- If we can process orders placed until Sunday July 19 faster than expected, some orders placed in week 30 may still be able to be processed and shipped.

Start shipments

The shipments will start again in week 34. Please note that we are a family business with only a small team. As a result, we cannot prepare all orders for shipment at once. We use the temporary shipping stop not only for our holidays, but also to update and work on some things that are behind. We therefore strive to make the start of shipments as smooth as possible. As always, you will receive the track & trace via an automatic e-mail as soon as your order has been registered at the post office. It may end up with your junk emails, so keep an eye out for them too.

Are you going on holiday yourself?

If you are going on vacation yourself, we recommend that you wait before placing an order until you are back home. Considering the circumstances make it difficult to estimate in advance how long it will take for your order to be ready to ship, you shouldn't take the risk that the package will arrive if you are enjoying your vacation elsewhere.

We hope to have informed you sufficiently in this way and would like to thank you in advance for your understanding.

Team Claessen Orchids and Plants BV wishes you a very nice summer!