The pictures shown with our products are sample pictures. These photos give a true picture of what the plant may look like when properly cared for. The specifications are leading for the plant received. Please read the characteristics carefully before ordering.
What are sample images?
We have an extremely large, extensive assortment with thousands of plants. In addition, because specific plants change in shape, color and size on a weekly basis, it is impossible for our small team to capture all specific plants. Each plant grows in a unique way, so it is perfectly normal that there may be differences in color, shape and size.
But because we do want to communicate clearly to you what to expect with a product, we have specifications for each plant that will give you a clear picture of what to expect.
It is therefore rare that you will receive the exact plant shown in the picture. If this is the case, it will be explicitly mentioned in the product description. Our goal is to ensure that you have a pleasant, green shopping experience and that you can shop with us worry-free.
For people who like to browse among the plants, we have a physical store. Check the contact page for opening hours and more info.
Ordering without weather insurance
If you choose not to add weather insurance to your order, less attention is paid to the weather conditions at your location. The plants in your order will then be packed without additional insulation material. In this case, you are not covered for weather-related damage (such as cold or heat), and any damage is at your own risk.
What is weather insurance?
Weather insurance is an option you can add to your plant order per plant. Before we ship the plants, we check the weather conditions at the destination. Based on that, we carefully package the plants with the proper protection and extra insulation material. This way, we tailor the packaging to the specific needs of your plants.
If unexpected problems do occur during transport and your plants are damaged by weather conditions, please notify our customer service immediately. We will then work together to find a solution and compensate you for any damage.
If you choose to purchase weather insurance for only some of your plants, only the most expensive plants will be packed extra carefully.
Will a heat package be included?
No, no heat pack will be added to your order. We have over 15 years of experience with international shipping and have found that using heat packs can often cause more damage than benefit to the plants. Therefore, we pack our plants without a heat pack, but with additional insulating material. This ensures that the temperature inside the box gradually drops, protecting the plants and quietly going into hibernation when needed.
When a heat pack does not work properly in a box, a sudden drop in temperature can occur, which significantly increases the risk of damage to the plants, even to the point of death.
By the way, did you know that heat packs contain chemicals that are harmful to the environment? We strive to use more and more sustainable packaging materials, including biodegradable materials in our packaging. So this does not include heat packs.
Payment & Security
Your payment information is processed securely. We do not store or have access to your credit card information.